There is a new carrier on the route and it can take time for them to learn the route. ******, We did not receive a paper today, April 19.***** That aspect of the paper's reply was inaccurate. The only thing I would like them to address is that the chat comments do not appear to get logged and they should be. I have the email contact now to report any future problems. I received an email (not a phone call as requested), but we have received the paper every day since, which is great. (The consumer indicated he/she ACCEPTED the response from the business.) The new carrier can't be because of the number of routes that he has. The previous carrier that had the route until the end of December, was an early deliverer. I will contact the daughter to inform of how the situation is going to be handled. The carrier will be taking photos of when the paper is delivered. I have issued $25.00 credit onto the account. I will contact the carrier to get the issue taken care of. I don't show any complaints since March 4th. Any help you can provide would help my mother's mental health.especially during these isolating times of covid. I have asked for a call from the paper, but never received one after completing this request on-line. She is considering ending her subscription early and asking for a refund, but is unsure how this would be accurately handled, as we can never talk with a live person. Since she pays in full, she expects full service. My mother (age 92) can not use the computer, so relies on the paper for her local news. The only positive is that papers received are now placed in the provided holder instead of being tossed into the snow (this was the norm for the winter months). For example, we've received only 2 papers in the last 6 days for delivery. 3 chat conversations assured us that the delivery problem in 2021 would be addressed, but it has not been. We paid our annual subscription in full May/June 2020. Since our regular delivery driver retired at end of 2020, we have had very inconsistent paper delivery. The credit is applied to the account, which extends out the subscription. The carrier has taken photos proving that the paper is being delivered. Per the News Messengers response, they still aren't delivering my daily paper nor have I been notified of any credit for my pre paid issues. (The consumer indicated he/she DID NOT accept the response from the business.) Credit will be issued for the missed deliveries. We will get with the carrier and get it straightened out. Thank you for letting us know that there is still an issue. I appreciate anything you might be able to accomplish on my behalf. I have not called them anymore as it was getting me (truthfully) worked up and I would wake up thinking of same run around every time I talked to someone. I have not received any more so now 38 issues not received. It was in blue plastic bag with 5 strips of paper stuck on outside of bag that read: I do not believe it was carrier delivered as paper was not folded or rolled like a carrier does this process. Text stated you had contacted The Messenger and they responded they would talk to the carrier. A month credit has been issued, The delivery issue will be taken care of. See "Subscription Support" in the app's Settings for more details and customer service contact information.The carrier will be talked to within the next 24 hours about the delivery issue. Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription, where applicable. You can manage your subscriptions and auto-renewal may be turned off by going to your iTunes Account Settings after purchase. Your iTunes account will be charged for renewal within 24-hours prior to the end of the current period. Questions or Comments: Subscriptions are charged to your iTunes account at confirmation of purchase and automatically renew each month or year, unless turned off in your iTunes account settings at least 24 hours before the end of the current period.Customize your experience by saving your favorite stories, adjusting text size, using night mode, or reading offline.Get breaking news, sports scores, and weather alerts with real-time notifications tailored to your interests.Enjoy a streamlined, fast-loading experience that makes it easy to view the stories, photos, and videos that matter to you.Access all of our in-depth journalism, including things to do around town, sports coverage from high school to the pros, and much more.From critically acclaimed storytelling to powerful photography to engaging videos - the Fremont News Messenger app delivers the local news that matters most to your community.
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